Privacy Policy

1. Who we are

Loopevery provides AI-native tooling for logistics and customer support teams. We help our customers answer shipment, tracking, and pricing questions using AI while keeping humans in the loop.

2. Data we collect

The personal data we process depends on how you interact with Loopevery and which features you use. It may include:

• Account and contact details such as name, email address, and company information.
• Usage data about how you and your team use the dashboard, chatbots, and related features.
• Content you provide to train chatbots, such as documents, URLs, or knowledge base articles.
• Technical data like IP address, browser type, device identifiers, and approximate location.
• Information from integrations you connect, such as helpdesk, CRM, or logistics systems.

3. How we use personal data

We use personal data to:

• Provide, operate, and secure the Loopevery product and related services.
• Configure and improve AI models and workflows for your specific use cases.
• Respond to support requests and communicate about product updates or changes.
• Monitor usage to prevent abuse, fraud, and security incidents.
• Perform analytics to understand how features are used and where to improve them.

4. Legal bases for processing

Where applicable, we rely on different legal bases to process personal data, including the performance of a contract, our legitimate interests in operating and improving Loopevery in a secure way, and your consent where required (for example, certain marketing communications or cookies).

5. Data retention

We retain personal data for as long as it is reasonably necessary to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of data and the context in which it was collected.

6. Your rights

Depending on your location, you may have rights over your personal data, such as the right to access, correct, delete, or export your information, as well as the right to object to or restrict certain processing.

All personal data that Loopevery controls may be deleted or anonymized upon a verified request from data subjects or their authorized agents, subject to applicable law and our legitimate business needs. For more information on where and how long your personal data is stored, or to learn more about your rights to erasure and data portability, please contact us at privacy@loopevery.com.

7. Subprocessors and data sharing

We may share personal data with trusted service providers who help us operate Loopevery, such as cloud infrastructure providers, analytics tools, and communication platforms. These providers are only allowed to use personal data to perform services on our behalf and must protect it appropriately.

We may also share information if required by law, in connection with a merger or acquisition, or to protect the rights, property, or safety of Loopevery, our customers, or others.

8. Children's privacy

We do not knowingly collect, solicit, or process personal data from children. If you believe a child has provided personal data to us, please contact privacy@loopevery.com so we can take appropriate action.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our product, legal requirements, or how we handle personal data. When we make material changes, we will update the effective date and, where appropriate, notify you through the product or by email.

10. Contact

If you have questions, concerns, complaints, or would like to exercise your privacy rights, please contact us at privacy@loopevery.com.